![]() ![]() In some circumstances, you can cancel an order and issue a refund.Īs part of the refund process, you have the option to restock the items and to send a notification email to the customer. You can also refund an order without creating a return, but you can't create a return after a refund has been issued. You can refund an entire order or only part of an order. When you refund an order, you send payment back to the customer. Staff members need to have the Refund orders permission to be able to refund an order. In the dialog, click Cancel return to confirm. Steps:Ĭlick the order for the return that you want to cancel.Ĭlick the. ![]()
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